Room Attendant

Double Tree by Hilton and Haley & Bear•Concord, NH

20d

About The Position

The Double Tree by Hilton is seeking a meticulous and dedicated Room Attendant to join its housekeeping team. The role helps maintain clean, comfortable, and inviting guest rooms and supports a superior guest experience. The Room Attendant is responsible for providing high levels of guest service and satisfaction by cleaning and supplying rooms, laundry, and public areas.

Requirements

No prior experience or education is required.
Read and comprehend simple instructions, safety rules, and memos.
Use basic arithmetic, including addition, subtraction, multiplication, and division.
Apply common-sense reasoning to carry out instructions.
Demonstrate professional, responsive customer service that exceeds guest and coworker needs.
Listen actively and communicate effectively to work with guests and associates to resolve problems.
Recognize and define problems, analyze relevant information, consider alternative solutions, and seek assistance when needed.
Produce work or service that is free of errors and exceeds customer expectations.
Ability to pass a pre-employment drug test and background check.
Ability to perform the physical activities described in the posting, including lifting up to 50 pounds and frequently lifting, carrying, or transporting objects weighing up to 25 pounds.

Nice To Haves

Non-slip shoes are recommended.

Responsibilities

Provide top-quality service and meet guests’ needs.
Clean assigned guestrooms, including changing linens, making beds, dusting, vacuuming, scrubbing, washing, and replenishing supplies.
Clean public spaces, work areas, and storage areas.
Maintain room quality according to hotel and brand standards.
Follow standard procedures for accepting and securing guest lost-and-found items.
Keep master keys and located guestroom keys properly secured.
Work well with a diverse group of people.
Attend monthly department meetings.
Complete projects as determined by management.
Assist coworkers and other departments when necessary.
Seek out other tasks when current work is complete.
Participate in ongoing education and training.
Perform other duties as assigned.