Room Attendant

Island Hospitality Management•Austin, TX

About The Position

The Room Attendant is responsible for the overall cleanliness of the hotel, guest satisfaction, and meeting product quality standards. The role performs housekeeping duties and ensures rooms meet brand and IHM standards. Work hours vary according to guest occupancy, season, staffing, and other factors; Island Hospitality cannot guarantee a specific number of hours per week. Island Hospitality provides a formalized training and development program intended to support employee development and growth in the hospitality business. Team members can use the company's tools and resources to build on prior experience and pursue growth opportunities.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Be effective in handling workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
Ability to work well in stressful situations.
Be readily available and approachable for guests while providing excellent guest service.
Regularly stand, sit, or walk for extended periods.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Perform housekeeping duties, including changing sheets and towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging rooms after guests check out.
Ensure all rooms are cared for according to brand and IHM standards.
Notify supervisors of damages, deficits, and disturbances.
Provide excellent guest service and remain readily available and approachable for guests.
Anticipate, prevent, identify, and solve workplace problems as necessary.

Benefits

Healthcare coverage, including medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits, including transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free room nights at company hotels and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to the employee's desired goals.
Referral bonus program for any company location.