Room Attendant

Marriott•Jersey City, NJ

19d•$24 - $27

About The Position

The Room Attendant responds promptly to requests from guests and other departments and prepares and transports a supply cart to assigned areas. The role enters guest rooms according to access procedures and after ensuring the room is vacant. Duties include replenishing guest amenities and supplies; replacing linens and terry; making beds; cleaning bathrooms; removing trash, used linens, and room-service items; checking appliances; straightening room furnishings and items; dusting, polishing, and removing marks; and vacuuming carpets and performing floor care in guest rooms and hallways. The Room Attendant follows company, safety, and security policies and procedures, reports maintenance issues and safety incidents, completes required safety training, and stores flammable materials properly. The role maintains a clean and professional appearance, protects confidential information, welcomes guests, anticipates and addresses service needs, communicates professionally, supports team goals, and meets quality standards. The position also requires physical activity including moving and handling objects, pushing and pulling housekeeping equipment, reaching, bending, twisting, stooping, and standing, sitting, kneeling, or walking for extended periods.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a cart with supplies and transport it to the assigned area.
Follow procedures for entering guest rooms and ensure the room is vacant before entering.
Replace guest amenities and supplies, dirty linens, and terry with clean items; make beds and fold terry.
Clean bathrooms and remove trash, dirty linens, and room-service items.
Check that appliances are present and in working order.
Straighten desk items, furniture, and appliances; dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor care in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.