Housekeeping - Room Attendant

Purpose Lodging•Cornelia, GA

4d•Onsite

About The Position

The Room Attendant is responsible for ensuring that guest rooms and hotel facilities are clean, safe, functional, and ready for guests. The role supports guest satisfaction by following hotel and Hilton Garden Inn brand standards, completing room cleaning thoroughly, reporting maintenance and safety issues, and responding to guest concerns. The position is in the Housekeeping department, is non-exempt, and has no supervisory responsibilities. The Room Attendant attends the Housekeeping Morning Huddle, reviews assigned rooms, prepares and maintains a cart with the required supplies and linen, and follows safety, security, chemical-handling, and emergency procedures. Room cleaning includes removing used linen and trash; inspecting and making beds; dusting and cleaning room furnishings, appliances, windows, and floors; checking room equipment; and cleaning and disinfecting bathrooms and wet-bar areas. The attendant replenishes towels and guest amenities, checks for damage or maintenance issues, and documents room status and issues in Quore. Additional duties may include washing dishes and kitchen equipment, assisting with laundry, completing deep-cleaning assignments, organizing laundry and storage areas, identifying potential sales leads for the Sales team, and resolving guest complaints. The attendant must maintain regular attendance, wear the required uniform and name tag, and perform other duties as assigned. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Requirements

Be detail-oriented and thorough.
Have basic communication skills.
Have education sufficient to read, write, and speak as needed for the job.
Be able to stand and walk for prolonged periods and frequently pull, push, and bend.
Be able to lift and carry up to 25 pounds at a time.

Responsibilities

Attend the Housekeeping Morning Huddle and review assigned rooms.
Prepare the housekeeping cart with appropriate items, tools, linen, and terry.
Follow safety protocols, including OSHA/HAZCOM procedures, proper chemical-use guidelines, and hotel security and emergency procedures.
Clean guest rooms, including removing trash and used items, dusting and cleaning surfaces and furnishings, checking room equipment, making beds, and vacuuming or sweeping floors.
Clean and disinfect bathrooms and wet-bar areas in the specified order and replenish towels, toilet paper, tissues, and guest amenities.
Inspect bedding, furnishings, appliances, fixtures, and room conditions; report damage, missing items, and maintenance issues through Quore.
Enter items left behind in check-out rooms into Quore and ask the Housekeeping Manager on Duty to take them to Lost and Found.
Use Quore to document room-cleaning status when work begins and when it is completed.
Wash dishes, utensils, glasses, and other kitchen equipment when a kitchen or wet bar is present, following property procedures.
Clean and organize laundry rooms and storage closets at the end of each shift; secure storage closets, laundry doors, and laundry chutes.
Load washers and dryers and fold sheets and towels in the laundry room as needed.
Perform deep-cleaning assignments using the appropriate Quore checklist.
Report room discrepancies, including rooms that are dirty but marked unoccupied.
Identify guest-company and visit-purpose information that may be sales leads and communicate it to Sales using the specified method.
Take personal responsibility for resolving guest complaints, documenting issues in Quore, and following through to guest satisfaction.
Maintain regular attendance in accordance with hotel standards and scheduling needs.
Wear the required brand uniform and name tag during scheduled shifts.
Perform other duties assigned from time to time.