Room Attendant, The American Club

Kohler Co.•Kohler, WI

2d•$15 - $22•Onsite

About The Position

The Room Attendant cleans and sanitizes guest rooms, replenishes guestroom and bathroom supplies, replaces towels and linens, makes beds, and returns furniture to the designated floor plan. Duties include cleaning closets and door tracks in checkout rooms, checking the placement and condition of room amenities and linens, and delivering or retrieving items loaned to guests. The role also helps ensure guest privacy and room security, responds to guest requests and complaints, and maintains positive guest relations while providing accurate information about hotel services and local attractions. The Room Attendant monitors the cleanliness, sanitation, and organization of assigned work areas; follows standard operating procedures; updates room-cleaning status on the assignment sheet; and returns and restocks the cart at the end of the shift. The position requires adherence to venue uniform and grooming standards, protection of guest and hotel information, and compliance with the Lost and Found policy.

Requirements

Must be detail oriented.
Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

High school diploma is preferred but not required.
Prior hotel or lodging experience is preferred but not required for level I.
Ability to speak, write, and/or understand English is preferred but not required.

Responsibilities

Dust rooms and furniture, ensuring all surfaces are clean.
Replenish guestroom and bathroom supplies according to operational standards.
Clean and sanitize bathrooms, removing soil, dirt, soap buildup, and hair from surfaces including mirrors, vanities, sinks, toilets, shower walls, bathtubs, shower curtains, and floors.
Remove dirty towels and replace them with clean towels according to the designated layout.
Remove dirty bed linens and make beds with clean linens according to operational standards.
Realign furniture according to the floor plan.
Clean closets and door tracks in checkout rooms, removing dust and debris; ensure hangers, extra blankets and pillows, laundry bags and slips, and luggage racks are correctly placed and in the correct quantities.
Inspect bathrobes, linens, towels, pillows, and blankets, replacing soiled or damaged items as needed.
Deliver and retrieve items loaned to guests, such as irons and ironing boards.
Ensure guestroom security and guest privacy.
Anticipate guest needs, respond promptly, acknowledge guests, address complaints, and help ensure guest satisfaction.
Maintain positive guest relations and provide accurate information about hotel services, features, and local attractions or activities.
Monitor and maintain cleanliness, sanitation, and organization in assigned work areas.
Attend to guest calls, requests, and complaints in the assigned area.
Follow standard operating procedures and work to achieve or exceed guest satisfaction scores.
Update the status of cleaned rooms on the assignment sheet.
Return and restock the cart at the end of the shift.
Follow venue uniform and grooming standards.
Maintain confidentiality and security of guest and general hotel information.
Comply with the hotel Lost and Found policy.