Room Attendant

AccorHotel • Santa Monica, CA

21d • $27 - $34

About The Position

Reporting to the Assistant Director of Rooms, the Room Attendant helps deliver a clean, comfortable, and welcoming environment for hotel guests. The role requires attention to detail, efficiency, and a commitment to high service standards. The Room Attendant provides professional, friendly, and engaging guest service; cleans and services assigned guest rooms, suites, and public areas; and performs housekeeping duties such as making beds, changing linens, dusting, polishing, vacuuming, cleaning and sanitizing bathrooms, cleaning glass surfaces, removing trash, and replenishing guest supplies. The attendant inspects rooms for cleanliness, proper setup, and equipment functionality; reports maintenance, damage, and safety issues; maintains carts, storage areas, and linen closets; follows health, safety, and sanitation guidelines, including proper handling of cleaning chemicals; respects guest privacy and confidentiality; responds to guest requests; communicates with colleagues and supervisors; and assists with special cleaning projects and room preparations as needed.

Requirements

• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Reliable and responsible; able to work independently or as part of a team.
• Ability to stand and walk for extended periods, up to 8 hours.
• Ability to bend, kneel, and squat for extended periods.
• Ability to frequently lift and carry up to 30 pounds.
• Ability to push and pull housekeeping equipment, such as tables and carts, weighing up to 100 pounds.
• Ability to work in a fast-paced environment with frequent movement.

Nice To Haves

• Previous housekeeping or hospitality experience.

Responsibilities

• Provide consistently professional, friendly, and engaging service to guests.
• Clean and service assigned guest rooms, suites, and public areas in accordance with hotel standards.
• Make beds and change linens; dust and polish furniture and fixtures; vacuum carpets and clean floors; clean and sanitize bathrooms; clean windows, mirrors, and glass surfaces; remove trash and used items; and replenish towels, toiletries, and other guest amenities.
• Inspect rooms for cleanliness, proper setup, and functionality of equipment.
• Promptly report maintenance issues, damages, or safety concerns to the appropriate department.
• Maintain housekeeping carts, storage areas, and linen closets in an organized and clean manner.
• Follow health, safety, and sanitation guidelines, including proper handling of cleaning chemicals.
• Respect guest privacy and security and maintain confidentiality.
• Respond promptly to guest requests and communicate effectively with team members and supervisors.
• Assist with special cleaning projects, deep cleaning tasks, and room preparations as needed.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through the company's Academies designed to sharpen your skills.
• Opportunity to make a difference through Corporate Social Responsibility activities, such as Planet 21.
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed