Room Attendant - Housekeeper

Hersha Hospitality Management LP•Pasadena, CA

About The Position

Clean and maintain guest rooms to ensure they meet established standards. The role includes greeting guests warmly, completing room cleaning within allotted time frames, replacing linens and amenities, and helping maintain guest satisfaction. When short staffed or during peak periods, the attendant may also perform house person and lobby attendant duties. The role offers a growth path to Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper.

Requirements

Previous housekeeping experience or equivalent training is required.
Ability to understand and communicate in English.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet guests warmly and in a friendly manner.
Clean guest rooms according to standards and within the allotted time frame, including sweeping, mopping, scrubbing, and vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures; dust furniture, walls, and equipment.
Notify managers when guest rooms need repairs.
Handle guest items left in rooms according to the lost and found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.