Room Attendant

Kimpton Hotels & Restaurants•Nashville, TN

12d

About The Position

As a Room Attendant with Kimpton, you will clean guest rooms and common areas while providing outstanding service to guests. You will act as an advocate for the hotel, create highly personal guest experiences, and build relationships that encourage guests to return. The position also involves supporting the housekeeping team, following hotel procedures, and helping maintain guest safety and security.

Requirements

One year of experience in customer service or a similar role.
Excellent problem-solving skills and intuition.
Genuine concern for the safety and security of guests.

Nice To Haves

High school diploma or General Education Degree (GED) is preferred.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Replace bed linens, replenish guest room supplies, and empty wastebaskets.
Rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linens and amenities in accordance with the guest room legend.
Leave rooms in the uniform arrangement determined by the Executive Housekeeper, and ensure the door is closed and locked.
Report damage, hazards, needed repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found; record the date, location, description, and finder’s name.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Safeguard the pass key and turn it in at the end of the shift or as required by hotel guidelines.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Report unusual circumstances to the on-duty supervisor or manager, including rooms with no luggage, requests for no service, sleep-outs, or guests smoking in rooms.
Perform other duties as directed, developed, or assigned.