Room Attendant

Auberge Collection•Dallas, TX

21d

About The Position

The Room Attendant maintains the cleanliness, order, and appearance of guest rooms and assigned areas, ensuring rooms meet hotel quality and cleanliness standards and supporting guest satisfaction. The role includes servicing rooms according to hotel standards, replenishing guest supplies, checking room readiness and equipment, and responding professionally to guest requests. The attendant also maintains housekeeping equipment and supplies, updates room status, reports maintenance or safety issues, follows chemical-use and safety procedures, protects guest privacy, and handles lost-and-found items according to company policy. The position requires using an electronic device to access task assignments and enter maintenance tickets, as well as hotel communication systems.

Requirements

At least one year of housekeeping experience.
Ability to work a flexible schedule, including weekends and holidays.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Effective communication skills.

Nice To Haves

Prior experience in a luxury or full-service hotel.
Bilingual ability.

Responsibilities

Clean and service assigned guest rooms following hotel standards and the established sequence of service.
Make beds, replace linens, and present bedding properly.
Vacuum carpets and clean tile, hardwood, and other floor surfaces.
Dust and wipe furniture, fixtures, headboards, and décor.
Sanitize high-touch areas, including door handles, switches, and remotes.
Clean and disinfect bathrooms, including toilets, showers, and sinks.
Replenish towels, toiletries, guest amenities, and in-room items such as coffee, tea, cups, and tissues.
Inspect completed rooms for cleanliness, order, and readiness for guests.
Check that room equipment, including TVs, lights, and HVAC, is functioning properly.
Promptly report maintenance issues, damages, and safety hazards.
Empty trash and replace liners in guest rooms and bathrooms.
Keep the housekeeping cart clean, organized, and stocked.
Accurately update room status according to procedure.
Respond promptly and professionally to guest requests or inquiries.
Maintain guest privacy, security, and confidentiality.
Handle lost-and-found items according to company policy.
Use cleaning chemicals properly and follow safety procedures.
Comply with housekeeping policies, standards, and brand guidelines.
Meet productivity targets while maintaining quality standards.
Communicate room status clearly to supervisors and team members.
Use an electronic device to access task assignments and enter maintenance tickets.
Use hotel communication systems in accordance with the communication etiquette policy.