Room Attendant

CoralTree Hospitality•Indian Wells, CA

2d•Onsite

About The Position

Tommy Bahama Miramonte is a destination where desert luxury meets an island state of mind, offering guests experiences rooted in the region. The Self-Inspecting Room Attendant cleans assigned guest rooms to the hotel’s established cleanliness standards, reports maintenance deficiencies, responds to guest requests or complaints, and protects the confidentiality and security of guest rooms. The role requires completing an industry-standard room workload, approximately 14 check-out rooms and 30 light-service rooms per shift.

Requirements

Ability to communicate satisfactorily with guests, coworkers, and management.
Ability to self-inspect work.
Ability to use resort systems and equipment, including Alice, radios, and other communication devices.
Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, with minimal supervision.
Ability to perform the physical effort required to clean approximately 14 check-out rooms and 30 light-service rooms per shift.
Punctuality and regular, reliable attendance.
Interpersonal skills and ability to work well with coworkers and guests.
Ability to ensure the security of assigned keys and provided equipment.
Ability to sign in and out all devices and to report and log maintenance issues in Alice.
Ability to turn over lost-and-found items to housekeeping.
Ability to reach, extend arms overhead, bend, and stoop during work.
Ability to lift, bend, stoop, push, or pull heavy loads, including linen bundles weighing up to 50 pounds.
Ability to push and pull vacuums and wheeled carts weighing up to 100 pounds.

Nice To Haves

One to two years of prior experience cleaning hotel guest rooms.
Prior guest-relations training.
Knowledge of proper chemical handling.
High school graduate or equivalent vocational training.

Responsibilities

Use the correct cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Clean assigned guest rooms in priority order and inspect completed rooms.
Transport and securely position a cart stocked with cleaning supplies, amenities, and linens; keep carts, caddies, and hallways clean.
Empty trash and recycling containers; remove dirty terry and replace it with clean par.
Remove soiled linens and clean guest-room and bathroom surfaces, including mirrors, vanity, sink, toilet, shower, bathtub, shower curtain, and floors.
Clean bathrooms, make beds to established standards, dust high areas, clean refrigerators, and vacuum outside rooms.
Clean closets and door tracks in check-out rooms; remove dust and debris and ensure hangers and amenities are correctly placed.
Dust and polish furniture, pictures, frames, mirrors, light bulbs and switches, coffee makers, televisions, remotes, and cable boxes.
Realign furniture according to the floor plan and clean patios, balconies, and patio furniture.
Open drawers and doors in check-out rooms, remove items left by guests, and dust inside drawers.
Check under beds, chairs, and sofas for debris and remove dirty sheets from sofa beds when present.
Inspect furniture for tears, rips, or stains and report damage and maintenance issues through Alice.
Remove dust, spots, and smears from doors, drapes, windows, ledges, frames, baseboards, AC units, corners, and telephones.
Inspect room amenities, the guest-service directory, fire-safety items, rate cards, and DND signs; replenish or replace items as needed.
Update room status in Alice, by phone, or on the assignment sheet.
Return and restock the cart at the end of the shift.
Handle guest complaints and work toward guest satisfaction.
Follow hotel fire and emergency procedures and the Lost and Found policy, including key control.
Sign in and out all devices, safeguard assigned keys and equipment, and turn lost-and-found items over to housekeeping.
Complete the training process and perform other room-cleaning duties as operations change.