Room Attendant - Part Time (Day Shift)

Oaklawn•Hot Springs, AR

1d•Onsite

About The Position

Oaklawn is seeking a talented individual to become a Room Attendant. This role is crucial in ensuring guest comfort and satisfaction by maintaining the cleanliness and orderliness of guest rooms and surrounding areas. The Room Attendant plays a key part in creating a positive experience for every guest, embodying the company's commitment to superior customer service and a friendly, professional image.

Requirements

Must be at least 18 years of age.
High School Diploma or GED required.
At least one year of hotel/resort experience.
Must be able to perform the physical job duties of all Housekeeping team members.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must complete a pre-employment drug screen and background check.

Responsibilities

Design the guest's comfort during their stay.
Take pride in doing the little things for the comfort of the guest.
Take ownership for the cleanliness and maintenance of the guest's rooms and surrounding areas.
Help create a positive experience for every guest.
Always present a friendly and professional image at the Hotel/Casino.
Enthusiastically support, actively promote, and demonstrate superior customer service.
Maintain strict confidentiality in all departmental and company matters.
Provide impeccable guest service to all guests.
Cooperate and communicate with all team members and hotel guests with respect, projecting a positive attitude.
Complete the Room Attendant Daily Report, correctly identifying the status of each assigned room.
Clean the entire bedroom area according to established procedures.
Clean the entire bathroom area according to established procedures.
Replenish all guest room supplies according to established levels.
Report all repairs needed in guest rooms to the Supervisor.
Report all items found in vacant rooms to the Supervisor.
Report the status of the rooms as they are completed.
Stock carts with linen and guest supplies.
Follow proper safety, security, and hospitality procedures.
Report any suspicious activities to Supervisor or Front Desk.
Assist other team members and departments to contribute to the best overall performance of the department and hotel.
Follow established procedures and policies of the Oaklawn Racing Casino Resort.