Room Attendant

BBL Hospitality • Norfolk, VA

5d • $15 - $17 • Onsite

About The Position

The Room Attendant maintains cleanliness standards for hotel guest rooms and other assigned areas in a timely and organized manner to ensure guest satisfaction. The position is part-time, day shift, at Springhill Suites ODU in Norfolk, Virginia, with a stated pay range of $15.00–$17.00 per hour. Most positions require weekend and holiday availability.

The role includes cleaning and preparing guest rooms using company-specified procedures, stocking cleaning carts, completing daily room-status reports, and reporting maintenance issues or supply shortages. The Room Attendant also helps maintain guest and property security, handles lost and found items, keeps work and linen areas orderly, responds courteously to guest complaints, and performs other assigned housekeeping tasks.

Requirements

• Must be unquestionably honest and dependable.
• High school diploma or equivalent preferred.
• Able to stand, speak, hear, read, and write.
• Able to carry 30–40 pounds.
• Able to walk, lift and carry, reach overhead, push, pull, bend, and walk stairs.
• Weekend and holiday availability is required for most positions.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Clean and prepare guest rooms for occupancy using company-specified cleaning procedures.
• Maintain and stock carts with the specified quantities of supplies needed to clean assigned rooms.
• Complete the Room Attendant Daily Report, identify the status of each assigned room, and report maintenance problems or product shortages.
• Maintain security for guests and property by keeping room doors locked, reporting suspicious activity, properly labeling and turning in lost and found articles, and observing safety and security regulations.
• Perform other tasks assigned by the Executive Housekeeper, such as delivering or returning on-loan equipment, vacuuming corridors, cleaning public or employee restrooms, washing windows, working in the laundry, checking rooms, or training other employees.
• Maintain a clean, neat, and orderly work area.
• Promptly and courteously handle guest complaints when needed.
• Keep the linen room locked and the linen cart neat and organized according to standards.
• Report lost and found articles to a supervisor.

Benefits

• Paid time off
• 401(k) investment
• Referral bonus
• Associate development plan opportunities
• Internal promotion opportunities
• Medical, dental, vision, and voluntary benefits for full-time associates
• Flexible spending account and health savings account options for full-time associates
• Associate travel program discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED