ROOM ATTENDANT

TEXAS WESTERN MANAGEMENT PARTNERS•Texarkana, TX

19d

About The Position

The Room Attendant cleans and services assigned guest rooms and bathrooms in a timely, organized manner and according to company and brand standards. Duties include preparing stay-over and check-out rooms, replenishing supplies, maintaining equipment and work areas, and supporting guest satisfaction. The role also requires reporting maintenance and safety concerns, lost and found items, and service issues to the appropriate supervisor or department. Other duties may be assigned by a supervisor or management.

Responsibilities

Clean and service assigned guest rooms and bathrooms according to procedures and standards.
Change sheets, make beds, and vacuum stay-over and check-out rooms.
Dust guest room surfaces and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges; clean mirrors.
Notify guest services/front desk when room service is complete so rooms may be sold.
Report rooms that cannot be serviced within required time standards to the supervisor.
Report needed repairs and unsafe conditions to the supervisor.
Respond promptly and efficiently to requests from guests, supervisors, and management.
Keep the linen cart, supplies, and maid station neat and organized according to department standards.
Maintain the security of issued equipment, keys, and supplies.
Report lost and found articles to the supervisor.
Replace light bulbs.
Transport trash and waste to the disposal area.
Replenish drinking glasses, writing materials, bathroom supplies, and linens.
Clean rooms according to brand-specific and company minutes-per-room standards.
Follow team-cleaning and self-inspection procedures.
Respond to guest requests in a friendly manner, refer appropriate complaints or requests to the relevant department, and follow up to ensure guest satisfaction.
Make rollaway beds.
Maintain a professional appearance and dress, and follow company policies and procedures.
Perform other duties as assigned by a supervisor or management.