Room Attendant

Choice Hotels • Nashville, TN

20d • Onsite

About The Position

The Room Attendant ensures guest satisfaction by providing clean, comfortable, and safe guest rooms at Radisson Hotel Nashville Airport. The position delivers genuine hospitality and service consistent with brand standards, supports a welcoming and teamwork-driven environment, and contributes to the Radisson guest experience.

The role includes cleaning guest rooms and suites, restocking supplies, maintaining cleaning and safety protocols, responding to guest requests and complaints, and keeping linen closets and supply areas organized. The attendant reports maintenance needs and special room issues to a supervisor and ensures rooms are secured before leaving. Additional duties may be assigned by management to support guest satisfaction and hospitality.

The hotel operates seven days a week, 24 hours a day. Associates may be moved from their usual shift or assigned different duties as business needs dictate. Employment is at will. Pre-employment drug testing and background checks are required, and employment is conditional on identity and work-authorization verification through E-Verify.

Requirements

• At least one year of hospitality housekeeping experience.
• Ability to follow instructions and communicate effectively.
• Ability to work independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to clean multiple room types and meet the daily cleaning quota.
• Willingness to work a flexible schedule, including weekends and holidays.
• Adherence to hotel policies and procedures.
• Ability to perform repetitive hand and arm movements.
• Ability to lift up to 50 pounds and push or pull up to 100 pounds.
• Ability to squat, bend, kneel, and twist, and to stand for long periods.
• Ability to perform occasional lifting of up to 50 pounds.
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity.
• Satisfactory completion of required pre-employment drug testing, background check, and E-Verify/work-authorization verification.

Responsibilities

• Clean assigned guest rooms and suites, including making beds, vacuuming, dusting, arranging furniture as needed, and cleaning bathrooms.
• Maintain cleaning protocols.
• Empty trash containers and replace liners.
• Restock guest-room supplies, including soap, towels, amenities, and paper items.
• Remove and appropriately dispose of guest-room trays, glassware, and silverware.
• Clean and vacuum exterior entry areas and hallways.
• Keep linen closets and supply areas clean and organized.
• Attend promptly to guest laundry and dry-cleaning orders.
• Promptly notify a supervisor of special guest-room issues and maintenance needs.
• Handle guest complaints and requests promptly, referring them to a supervisor when unable to resolve them.
• Secure each room or suite when leaving.
• Provide genuine hospitality, teamwork, and service consistent with brand standards, using empathy and follow-through to resolve guest problems.
• Use judgment to address guest dissatisfaction and support 100% guest satisfaction.
• Perform other duties required by management to provide guest satisfaction and genuine hospitality.

Benefits

• Full benefits package for full-time employees, beginning on the first of the month following 30 days of service, including health, dental, vision, short-term disability, and long-term disability.
• 401(k) retirement plan.
• Paid vacation and sick time after 90 days.
• Eight paid holidays.
• Paid bereavement leave.
• Paid floating holidays after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed