Room Attendant - Housekeeper

Hersha Hospitality Management LP•Philadelphia, PA

12d

About The Position

Clean and maintain guest rooms to ensure they meet established standards. The role involves delivering friendly guest service, completing room cleaning within allotted time frames, and supporting housekeeping and lobby duties when staffing or business needs require it. The position also contributes to guest satisfaction and follows workplace safety, lost-and-found, and operating policies.

Requirements

Previous housekeeping experience or equivalent training is required.
Ability to understand and communicate in English.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet guests with a warm and friendly greeting.
Clean guest rooms according to standards and within the allotted time frame, including sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures, and dust furniture, walls, or equipment.
Notify managers when guest-room repairs are needed.
Process guest items left in rooms according to the lost-and-found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.