Room Attendant - Housekeeper

Hersha Hospitality Management LP•Chico, CA

10d

About The Position

Clean and maintain guest rooms to ensure they meet established standards. The role includes interacting warmly with guests, completing room cleaning within allotted time frames, and supporting other housekeeping or lobby duties during staffing shortages or peak periods. The position also contributes to guest satisfaction and follows the hotel’s safety, lost-and-found, and operational policies.

Requirements

Previous housekeeping experience or equivalent training is required.
Understand and communicate in English.
High school diploma preferred.

Responsibilities

Greet guests with a warm and friendly greeting.
Clean guest rooms according to standards within the allotted time frame, including sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures; dust furniture, walls, or equipment.
Notify managers when guest rooms need repairs.
Process guest items left in rooms according to the lost-and-found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.