ROOM ATTENDANT

Texas Western Hospitality Group • Austin, TX

15d

About The Position

The Room Attendant cleans and services assigned guest rooms and bathrooms in a timely, organized manner and according to procedures, brand requirements, and company standards. The role prepares stay-over and checkout rooms, replenishes guest supplies and linens, maintains work areas and equipment, and communicates room status and maintenance needs to the appropriate staff. The Room Attendant also responds to guest requests and follows up to help ensure guest satisfaction. Other duties may be assigned by a supervisor or management.

Responsibilities

• Clean and service assigned guest rooms and bathrooms according to procedures and standards.
• Change sheets, make beds, and vacuum stay-over and checkout rooms.
• Dust guest-room surfaces and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges; clean mirrors.
• Notify Guest Services/front desk when room service is complete so rooms may be sold.
• Report rooms that cannot be serviced within the appropriate time standards to a supervisor.
• Report needed repairs and unsafe conditions to a supervisor.
• Respond to requests from guests, supervisors, or management in a timely and efficient manner.
• Keep the linen cart, supplies, and maid station neat and organized according to department standards.
• Maintain the security of equipment, keys, and supplies issued each day.
• Report lost-and-found articles to a supervisor.
• Replace light bulbs and transport trash and waste to the disposal area.
• Replenish guest supplies, including drinking glasses, writing supplies, bathroom supplies, and linens.
• Clean rooms in accordance with brand-specific and company minutes-per-room standards.
• Follow team-cleaning and self-inspection procedures.
• Respond quickly and in a friendly manner to guest requests; report complaints or requests to the appropriate department and follow up to ensure guest satisfaction.
• Make rollaway beds.
• Maintain a professional appearance and dress, and follow company policies and procedures.
• Perform other duties as assigned by a supervisor or management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed