Room Attendant

Sonesta Hotels•Fort Lauderdale, FL

13d•Onsite

About The Position

Performs routine cleaning and servicing duties under supervision of Housekeeping Supervisors and Executive Housekeeper. Duties include but are not limited to servicing guest rooms and baths while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance. Must be able to work weekends and holidays; prior housekeeping experience required in a resort/hotel environment.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
Must be available to work weekends and holidays
Prior Housekeeping experience required in a resort/hotel.

Responsibilities

Responds to all guest requests appropriately.
Greets our Guests warmly with a smile, calls them by name whenever possible.
Responsible for servicing an assigned number of guest rooms.
Keeps the supply cart and immediate work areas neat and organized at all times.
Checks all equipment prior to and after its use to ensure that it is in good working order.
Removes room service tables, trays and garbage from guest rooms.
Strips bed using proper techniques and changes bed linens on a daily basis.
Removes soiled towels and replace as needed.
Places soiled linens and towels down linen chute.
Cleans shower walls, tub, sink vanity (all items on counter), toilet and floor on a daily basis.
Spot cleans walls, window glass and sill, doors and baseboards.
Dusts and cleans all furniture daily, including chairs, lamps, desk, tables and TV.
Replaces any stationery items and in-room amenities as needed.
Replaces any used drinking glassware with sanitized ones.
Replaces terry and robes as needed.
Cleans refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote.
Cleans all mirrors and picture frames throughout room on a daily basis.
Ensures all light bulbs throughout room are working and replaces as needed and/or calls for assistance.
Hands in any articles (lost and found) to a Supervisor or turns it in to the housekeeping office.
Recycles at every opportunity (newspaper, glass bottles, etc.).
Performs any special duties as assigned by management.
Greets Guests meeting the 10/5 standard.
Enters guest room following appropriate security standards.
Has knowledge of overall hotel facility and various services.
Delivers Passionate & Engaging Service to our Guests.
Consistently delivers our GUEST model: Greet or welcome everyone, warmly with a smile; Use eye and ear contact and guest’s name; Establish/anticipate needs; Solve and own all requests/complaints; Thank everyone.
Builds solid relationship with colleagues.
Treats colleagues with respect and dignity.
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.