Room Attendant

Highgate Hotels•Belmont, CA

4d•Onsite

About The Position

The Room Attendant maintains clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests. The role includes cleaning guestrooms to established standards, preparing and restocking housekeeping carts, maintaining clean common areas, reporting missing items and maintenance issues, and handling lost-and-found items according to standards. The position is at Hyatt House Belmont in Belmont, California.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during the entire shift.
Ability to communicate effectively, verbally and in writing, with employees at all levels and guests in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

Thoroughly clean guestrooms according to standards.
Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Remove trash and dirty linen from guestrooms and hallways.
Keep hallways, public areas, and closets clean, neat, and vacuumed.
Restock the housekeeping cleaning cart for the next day's use.
Replenish chemical bottles.
Report missing room items, such as irons, ironing boards, and hair dryers, to the Housekeeping Supervisor or Manager.
Immediately report maintenance repairs to the Housekeeping Supervisor or Manager.
Handle lost-and-found items according to standards.
Ensure overall guest satisfaction.