Room Attendant

SSH Tampa LLC•Tampa, FL

75d

About The Position

This role involves preparing daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier. It also includes running audit reports and journals from all credit card and computer systems, inputting revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. The position requires balancing all revenue and settlement accounts nightly, maintaining files, and resetting the system for the next day's operations. Additionally, the role involves making corrections and adjustments, handling computer issues, ensuring proper distribution of documentation and reports, and reviewing/correcting discrepancies in the Front Desk System. Coordination with the front desk and restaurant/bar closing is necessary for smooth operations. The role requires effective communication with guests, vendors, and associates, adherence to safety and health standards, and the ability to assist with statistical reports and presentations. There is also a requirement to perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed, accurately report information, and follow all StepStone and hotel policies and procedures. Attendance at required Hotel meetings is also expected. Professionalism and personal effectiveness are key, including completing projects thoroughly, professionally, and with care, adjusting to high-pressure conditions, assuming responsibility for personal growth, and conducting oneself professionally. Communication skills are vital, including understanding and communicating the StepStone Mission and Core values, expressing ideas clearly, actively listening, conveying company information effectively, and resolving disagreements respectfully.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Comprehensive knowledge of service standards, guest relations, and etiquette.
Comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
Comprehensive knowledge of the English language to effectively communicate with guests and associates.
Excellent mathematical and computer skills.
High school education and relevant training and experience required.
At least one year of relevant experience required.
Ability to timely obtain any required licenses or certificates.

Nice To Haves

Additional education preferred.
CPR training and first aid training preferred.
Additional language ability preferred.

Responsibilities

Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
Run audit reports and journals from all credit card and computer systems.
Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
Make corrections and adjustments and handle any computer issues that may arise.
Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
Ensure all reports and back-up vouchers are complete and filed properly.
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk and restaurant/bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
Communicate effectively with guests, vendors, and other associates.
Adhere to all applicable Federal, state, local, safety, and health standards.
Assist with the design and preparation of statistical reports and presentations as needed.
Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
Accurately report information.
Scrupulously follow all StepStone and hotel policies and procedures.
Attend required Hotel meetings.
Complete projects and assignments thoroughly, professionally, and with care.
Adjust to high-pressure conditions and be open to change.
Assume responsibility for personal growth and development.
Conduct him/herself (acts and dresses) professionally at all times; set standards for all associates.
Understand and communicate the StepStone Mission and Core values.
Express ideas and convey information clearly, effectively, and professionally.
Actively listen to others.
Convey company information, decisions, or problems to appropriate parties on a timely basis.
Work to resolve disagreements and be respectful of peers and co-workers.