Room Attendant

DRIFTWOOD HOSPITALITY MANAGEMENT•Scottsdale, AZ

22d•Onsite

About The Position

The Room Attendant is responsible for cleaning and maintaining guest rooms according to company procedures and standards. The role includes preparing housekeeping supplies, cleaning assigned rooms, replenishing amenities, completing the housekeeping checklist, and reporting room conditions for inspection. The attendant also helps maintain neat corridors and service areas, follows safety and security procedures, and assists other housekeeping personnel as needed. The hotel operates 24 hours a day, seven days a week, so shifts, start times, and weekly hours may vary according to operational needs. Team members are expected to maintain a neat, clean, and well-groomed appearance and may perform other related duties requested by management.

Requirements

Ability to bend and reach to dust, clean, and make beds and bathrooms.
Ability to stand and walk for varying lengths of time, often for long periods.
Ability to communicate with different kinds of people to provide information, answer questions, and provide services.
Ability to visually inspect rooms for cleanliness and guest belongings left behind.
Written communication skills to mark completed rooms on daily paperwork.
Ability to move fingers, arms, and hands quickly and easily to perform cleaning duties.
Ability to lift up to 50 pounds.
Ability to frequently twist, bend, stoop, reach, stand, walk, talk, hear, see, and smile.

Responsibilities

Stock the housekeeping bag with sufficient cleaning supplies, equipment, and amenities.
Follow guest-room knocking procedures before entering.
Clean assigned guest rooms and ensure amenities are stocked.
Complete the entire housekeeping checklist.
Accurately mark cleaned rooms for supervisor inspection.
Report damage and hazards in guest rooms, such as burned-out bulbs or broken furniture, in Guestware or to the Housekeeping Coordinator.
Secure guest-room doors when exiting.
Keep corridors and service areas neat.
Turn in lost-and-found items and guest-room keys.
Follow company policies, safety and security rules, fire-prevention procedures, and emergency procedures.
Use protective equipment and report unsafe conditions, accidents, injuries, near-misses, property damage, or loss to management.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties requested by management and assist other housekeeping personnel when needed.