Room Attendant

Lodging Dynamics•Miami Beach, FL

About The Position

Under supervision, the Room Attendant cleans and services assigned guest rooms and public areas to maintain a clean, comfortable, and well-maintained environment that meets Company cleanliness and quality standards while delivering excellent guest service. The position requires following safety, emergency, chemical-handling, and Company procedures; communicating effectively with guests, team members, and management; attending team meetings and required training; and maintaining reliable attendance and a professional appearance. No prior experience or training is required. A high school diploma or equivalent is required. The position has no supervisory responsibilities and requires no travel, licenses, or certifications.

Requirements

High school diploma or equivalent.
No prior experience or training required.
Ability to understand and follow oral and written directions.
Ability to communicate effectively in English and interact successfully with internal and external customers.
Time-management and organizational skills, including the ability to manage multiple priorities.
Ability to recognize emergency situations and take appropriate action.
Emotional intelligence and interpersonal skills to build effective working relationships.
Strong focus on accuracy and precision; basic math skills.
Ability to work scheduled shifts and follow timekeeping policies and applicable labor regulations, including meal and rest breaks.
Ability to perform well with frequent interruptions or distractions and adapt to evolving work environments and customer requirements.
Ability to maintain a positive and professional working environment and work effectively in a culturally diverse environment.
Basic knowledge of Gmail or Microsoft Outlook; proficiency in Gmail or Microsoft Outlook is also listed.
Physical ability to perform the described activities, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive hand and finger motions.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and focus adjustment; ability to hear and communicate spoken information.
Ability to perform medium work involving constant walking or standing, regular lifting or moving of items up to 25 pounds, and occasional lifting or moving of objects up to 50 pounds.

Responsibilities

Clean and service assigned guest rooms, including bathrooms, according to Company standards and procedures.
Make beds, change linens, and restock amenities, towels, and other guest supplies.
Dust, vacuum, and sanitize room surfaces, fixtures, furnishings, and floors.
Remove trash and soiled linens and replenish cleaning supplies on the housekeeping cart.
Inspect rooms for cleanliness, damage, and proper working order of amenities and equipment.
Report maintenance issues, damages, and safety hazards to the appropriate department.
Respond promptly and courteously to guest requests during the shift.
Follow procedures for handling and reporting lost and found items.
Follow safety and chemical-handling guidelines when using cleaning products and equipment.
Maintain regular, reliable, and punctual attendance; work scheduled shifts and follow timekeeping policies.
Maintain a professional appearance and wear the appropriate uniform or attire.
Communicate effectively with team members and management, and attend and participate in team meetings.
Follow established safety and emergency procedures and applicable Company, federal, and state regulations and guidelines.
Complete required Company training and compliance courses.
Comply with Company standards, policies, and procedures.
Perform other related duties and responsibilities as assigned.