Room Attendant

EOS Hospitality•Los Angeles, CA

13d•$27 - $28•Onsite

About The Position

The Room Attendant reports to the Housekeeping Management/Supervisory team and maintains the cleanliness of assigned guest rooms and public areas while supporting guest satisfaction throughout the guest experience. The role involves communicating effectively with team members and other departments to prevent and resolve issues, providing courteous guest service, and ensuring rooms meet the department’s standards and are ready for guest check-in. The attendant may also complete evening turndown service, laundry tasks, and other duties assigned by management.

Requirements

At least 1 year of professional cleaning experience.
Successful completion of a background check.
Strong attention to detail and a passion for excellence and cleanliness.
Availability and willingness to work flexible hours based on business needs, including weekdays and weekends.
Strong communication, organizational, and problem-solving skills.
Ability to prioritize, delegate, respond promptly, work under pressure, multitask, and remain focused while maintaining hospitality.
Ability to communicate and exchange information effectively.
Ability to read, write, speak, and understand basic English.
Ability to perform assigned tasks, operate equipment, and complete duties safely.
Ability to stand for up to 10 hours, walk throughout the property, use stairs regularly, and move quickly in response to guest needs.
Ability to regularly move and lift up to 50 pounds.
Ability to perform repetitive manual tasks and frequently bend, stretch, reach, and kneel.
Ability to visually inspect guest rooms and property areas for cleanliness and detail.

Nice To Haves

Professional cleaning experience in a hotel or lodging environment is highly preferred.
Passion for delivering personalized service in a sophisticated environment.

Responsibilities

Review daily reports, including rooming lists, arrivals, and departures, and receive daily room assignments.
Change bedding and replace linens, towels, bathmats, bathrobes, and other room items as needed.
Replenish guest amenities and minibar items, and report minibar usage to the Front Desk.
Clean and sanitize guest room surfaces and bathrooms using assigned cleaning agents.
Sweep, vacuum, and mop floors; clean closets and door tracks in check-out rooms; and remove debris from beneath furniture.
Inspect furniture and guest room items for damage or poor condition and report issues to a supervisor.
Complete final room checks to ensure rooms are clean, properly stocked, and ready for guest check-in.
Greet guests, handle requests professionally, respond to inquiries about hotel services and local attractions, and respect guest privacy.
Update room status in the property management system and communicate with the Front Desk.
Complete turndown service, laundry services, and other assigned tasks.
Report and secure lost-and-found items; report stains, missing items, damages, and possible additional guest charges to management.
Restock laundry carts and housekeeping closets, and clean and organize housekeeping areas at the end of each shift.
Clean public spaces and employee areas as assigned.
Replace guest room paper products, directories, stationery, information cards, glassware, and used disposable items as needed.
Make, undo, store, and deliver cots or rollaway beds when needed; return dishes, glassware, and ice buckets to the appropriate station.
Verify that room items are working properly and return heating and air conditioning to the default temperature.
Follow procedures for handling guest room and master keys and for signing department keys in and out.
Coordinate with other departments when guests report maintenance needs or Front Desk issues.
Assist guests with luggage, especially for large groups, and assist with training new staff when requested.
Use safe work practices and follow emergency, accident reporting, OSHA, and bloodborne pathogen procedures.
Attend required meetings and training sessions and comply with company policies and attendance, uniform, anti-harassment, and workplace substance rules.
Perform other duties assigned by management to support departmental and operational needs.