Room Attendant

AHC Hospitality•Grand Rapids, MI

11d

About The Position

The Room Attendant is responsible for meeting guest-room quality standards and supporting guest satisfaction at a 4-diamond property. The role requires completing assigned room-cleaning procedures to a 96% cleanliness expectation while working efficiently, following established standards, and contributing to budgetary goals and effective interdepartmental relations. The position is part-time and requires weekend availability.

Requirements

Must be reliable and willing to work weekends and holidays.
Must be able to complete 12–16 vacant dirty rooms within an 8-hour shift, including 12–16 showers, 12–16 tubs, 12–16 toilets, and 12–24 beds.
Ability to use different types of chemicals.
Ability to work independently and follow supervisors’ directions.
Ability to complete work according to established procedures and strive to meet the 96% cleanliness standard.
High school diploma or equivalent preferred.
Related experience preferred.

Nice To Haves

High school diploma or equivalent.
Related experience.

Responsibilities

Clean all guest-room areas according to the 44-step training outline.
Clean checkout rooms at a pace of 36 minutes per room and stayover rooms at a pace of 25 minutes per room.
Deliver guest requests within 15 minutes.
Work independently in an assigned section to complete the daily assignment, which may include up to 19 rooms per shift.
Report room maintenance issues to AYS and the floor supervisor.
Communicate needs and progress effectively with floor supervisors and housemen.
Perform other tasks assigned by the floor supervisor.
Keep the room attendant cart clear of unapproved items to avoid damage.