Room Attendant

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

6d • Onsite

About The Position

The Room Attendant is responsible for maintaining the cleanliness and presentation of guest rooms and public areas to support a comfortable and memorable guest stay. The role includes cleaning and sanitizing rooms and bathrooms, replenishing linens and amenities, cleaning public spaces, responding professionally to guest requests, and reporting maintenance or safety concerns. The attendant may also assist with laundry, inventory control, and other assigned duties. Previous housekeeping experience is preferred but not required.

Requirements

• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to lift and carry heavy objects.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• Previous housekeeping experience is preferred but not required.

Responsibilities

• Clean and sanitize guest rooms, including making beds, changing linens, and replacing towels.
• Dust and polish furniture, fixtures, and mirrors.
• Vacuum carpets and mop floors.
• Clean and sanitize bathrooms, including toilets, sinks, and bathtubs.
• Empty trash cans and replace trash bags in guest rooms and public areas.
• Restock guest rooms with amenities, including toiletries and linens.
• Clean and maintain hallways, stairwells, lobbies, and other public areas.
• Sweep, mop, and vacuum public areas as needed.
• Wipe down surfaces and sanitize high-touch areas.
• Respond to guest requests and inquiries in a friendly and professional manner.
• Report maintenance issues and safety concerns to the appropriate department.
• Follow hotel policies and procedures.
• Assist with laundry duties as needed.
• Participate in inventory control and supply management.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for eligible full-time hires.
• Paid time off.
• Employee assistance program.
• 401(k).
• Resort Stay Program or discounted resort stays at other Northwood properties, depending on employment category.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed