Room Attendant

StepStone Hospitality•Tampa, FL

75d•Onsite

About The Position

This role involves preparing daily reports by auditing Micros tapes and journals to break down revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier. It also includes running audit reports and journals from credit card and computer systems, inputting revenue, expenses, and allowances to generate daily reports like the Guest Ledger Summary and Daily Restaurant Summary. The position requires balancing revenue and settlement accounts nightly, maintaining files, and resetting systems for the next day's operations. Additionally, it involves making corrections and adjustments, handling computer issues, ensuring proper distribution of documentation and reports, and reviewing/correcting discrepancies in the Front Desk System. Coordination with the front desk and restaurant/bar closing is necessary for smooth operations. The role also requires effective communication with guests, vendors, and associates, adherence to safety and health standards, and the ability to assist with statistical reports and presentations. There may be a need to perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. The associate must accurately report information and scrupulously follow all StepStone and hotel policies and procedures, attending required meetings.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Comprehensive knowledge of service standards, guest relations, and etiquette.
Comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
Comprehensive knowledge of the English language to effectively communicate with guests and associates.
Excellent mathematical and computer skills.
High school education and relevant training and experience required.
At least one year of relevant experience required.
Ability to timely obtain any required licenses or certificates.

Nice To Haves

Additional education preferred.
CPR training and first aid training preferred.
Additional language ability preferred.

Responsibilities

Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals.
Run audit reports and journals from all credit card and computer systems.
Input revenue, expenses, and allowance to generate required daily reports.
Balance all revenue and settlement accounts nightly.
Maintain files and reset the system for the next day's operations.
Make corrections and adjustments and handle any computer issues that may arise.
Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
Ensure all reports and back-up vouchers are complete and filed properly.
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk and restaurant/bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
Communicate effectively with guests, vendors, and other associates.
Adhere to all applicable Federal, state, local, safety, and health standards.
Assist with the design and preparation of statistical reports and presentations as needed.
Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
Accurately report information.
Scrupulously follow all StepStone and hotel policies and procedures.
Attend required Hotel meetings.