Room Attendant

Sage Hospitality Group•Philadelphia, PA

1d•Onsite

About The Position

Cleans and prepares guest rooms to established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Maintains cleaning carts, storerooms, equipment, keys, and supplies, and reports room status, maintenance deficiencies, and unsafe or unsecured conditions to management. The role involves prolonged, strenuous physical activity in an indoor, climate-controlled environment; associates work inside for 95% of the shift. Laundry areas may have excessive heat and humidity.

Requirements

No formal education or training is required.
No prior experience is required.
Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Ability to understand and follow verbal and written instructions and communicate verbally and in writing.
Ability to lift up to 50 pounds continually throughout a shift.
Ability to push, pull, and move levers, equipment, and furniture throughout a shift.
Ability to work with arms raised above the head throughout a shift.
Ability to maneuver a fully loaded maid cart weighing up to 50 pounds through hallways and into and out of closets during the workday.
Ability to identify minute debris and dirt in poorly lit areas and read written instructions and computer printouts.

Responsibilities

Retrieve items from shelves and storerooms and set up cleaning carts with supplies; keep carts and storerooms clean and orderly.
Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, including hard-to-reach areas.
Clean and sanitize showers, tubs, toilets, stall walls, exposed pipes, mirrors, sinks, and restroom walls.
Replace towels, soaps, and room amenities, and restock literature and guest-room supplies as needed.
Wash hard-floor areas by hand to remove dirt and soiled areas.
Dust and polish furniture, fixtures, and wall hangings; remove dust and cobwebs from vents and ceiling corners.
Strip and remake beds with fresh linen; inspect bedspreads, blankets, and bed pads and replace soiled items.
Lift mattresses to check for soil between mattresses and under beds.
Inspect and clean closets, including doors, handles, and overhead shelves; restock hangers, extra blankets, pillows, and other guest-room supplies.
Vacuum rooms, public areas, and hallways, including underneath furniture and hard-to-reach areas; move heavy furniture as needed.
Inspect door and window locks and immediately alert management to unsecured or unsafe situations.
Inspect room equipment, including TVs, lights, lamps, faucets, and radios; report room status and maintenance deficiencies in writing to the Executive Housekeeper.
Secure and maintain custody of equipment, keys, and supplies to protect hotel property.
Maintain a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.