Room Attendant

Hyatt Place Virginia Beach Town Center • Virginia Beach, VA

4d • Onsite

About The Position

This position is responsible for contributing to guest satisfaction through the safe and efficient operation of the housekeeping department. The Room Attendant cleans guest rooms and hotel areas while ensuring established cleanliness and hygiene standards are met. The role involves replenishing room supplies, responding to guest requests, communicating with hotel colleagues, and following safety procedures and company policies.

Requirements

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions.
• Learn quickly and pay attention to detail.
• Maintain composure when working under pressure.
• Prior housekeeping or cleaning experience is preferred.
• Customer service experience is preferred.

Nice To Haves

• Prior housekeeping or cleaning experience.
• Customer service experience.

Responsibilities

• Clean and maintain guest rooms and suites to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Ensure linens, towels, and toiletries are stocked and refreshed, and report deficiencies or damage to the housekeeping supervisor.
• Perform deep cleaning as needed, including shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures.
• Greet guests courteously while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries and provide information or assistance to enhance their stay.
• Report guest concerns, including maintenance issues and housekeeping requests, to the appropriate department.
• Collaborate with room attendants, housekeeping supervisors, and other hotel staff to coordinate housekeeping services.
• Communicate room status, special requests, and guest preferences to colleagues and supervisors.
• Follow safety protocols and procedures and comply with health, safety, environmental, and company housekeeping requirements.
• Immediately report safety hazards, accidents, or incidents to the housekeeping supervisor and take appropriate action to mitigate risks.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with a discretionary yearly match.
• Paid group term life insurance for select positions.
• 50% shared-cost short-term disability.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed