Room Attendant

Sonesta International Hotels Corporation•Milpitas, CA

7d•Onsite

About The Position

The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public spaces, and may work in the commercial laundry facility. The role follows brand standards for timing, products, and placement to support guest satisfaction. Room Attendants provide service in accordance with Sonesta G.U.E.S.T. standards, respond to guest concerns and requests, and coordinate with supervisors and other departments. Depending on assignment, duties include servicing rooms and handling laundry operations.

Requirements

Some previous housekeeping experience is preferred.
Ability to speak, read, and write fluent English is preferred.
Basic reading, writing, and mathematical abilities are preferred.
Ability to frequently stand, bend, climb, kneel, and move about the facility.
Ability to carry, lift, or pull items weighing up to 75 pounds.
Ability to regularly use commercial cleaning chemicals.
Availability to work mornings, evenings, weekends, and holidays.

Nice To Haves

Previous housekeeping experience.
Previous experience in the extended-stay industry.
Fluency in English.
Knowledge of other languages.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Respond to guest complaints and special requests, and take corrective action to achieve guest satisfaction.
Clean and service assigned rooms or areas according to established standards, including making beds, dusting, vacuuming, sanitizing bathrooms, and removing trash.
Clean kitchen areas and items such as room refrigerators, microwaves, coffee makers, and dishware when applicable.
Notify a supervisor when service is complete and report rooms that cannot be serviced according to procedures.
When assigned to laundry, monitor supplies and equipment and operate washers and dryers according to hotel standards and manufacturer guidelines.
Receive and inspect soiled linens; fold and store clean linens and report damaged items to a supervisor.
Minimize waste of housekeeping supplies and amenities.
Assist with deep-cleaning projects as needed.
Report needed repairs and unsafe conditions to a supervisor.
Handle lost-and-found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with applicable federal, state, and local health and safety laws.
Perform other duties as assigned.