Room Attendant

Holiday Inn Fargo (Brandt)•Fargo, ND

About The Position

The Room Attendant is responsible for cleaning and preparing guest rooms for overnight guests. Rooms should be clean, fully stocked, and in good working order to support an exceptional guest experience. The role suits someone with attention to detail who takes direction well and is comfortable following a consistent routine. The position also involves cleaning other designated hotel areas, maintaining and reporting on property condition, responding hospitably to guest requests and concerns, and completing assigned work within the allotted MPRs.

Requirements

Knowledge of housekeeping and laundry operations and procedures.
Knowledge of the proper use and storage of cleaning chemicals.
General knowledge of equipment such as vacuums, commercial washers, and dryers.
Ability to understand and speak some English.
Ability to prioritize work assignments.
Demonstrate genuine care for customers and employees.
Ability to work in a fast-paced environment.

Responsibilities

Stock the housekeeping cart with cleaning supplies, fresh linens, and guest supplies.
Clean assigned guest rooms, including making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash.
Change and replenish bed linens, towels, and other guest amenities as needed.
Clean other designated areas when assigned, such as restrooms, public areas, offices, and meeting rooms.
Ensure hotel property is in working order and report missing articles, damage, or mechanical problems to management or a supervisor as necessary.
Respond to guest requests and report guest issues and complaints hospitably to ensure guest satisfaction.
Turn in and log guest property left in rooms or other public spaces.
Attend pre-shift meetings to learn assignments and the day's tasks.
Perform deep-cleaning tasks as needed, such as flipping mattresses and moving furniture.
Ensure all rooms and assigned tasks are completed within the allotted MPRs.

Benefits

PTO with immediate accrual
Access to 50% of wages prior to payday
Discount program for car rentals, travel, entertainment, and other offerings
Worldwide hotel discounts
Health insurance
Dental insurance
Vision insurance
Basic Life/AD&D and supplemental life insurance
Voluntary critical illness, accident, hospital indemnity, short-term disability, and legal options
Employer-sponsored long-term disability coverage
401(k) with immediate match
Double time for holidays worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA