Room Attendant

BBL Hospitality • Lenox, MA

12d • $17 - $18 • Onsite

About The Position

The Room Attendant maintains cleanliness standards for hotel guest rooms and other assigned areas in a timely, organized manner to ensure guest satisfaction. The role is located at Element Lenox Berkshires in Lenox, Massachusetts, and is part-time on the day shift. Weekend and holiday availability is required.

The Room Attendant cleans and prepares guest rooms using company-specified procedures, stocks carts with required supplies, completes the daily room report, and reports room-status issues, maintenance problems, and product shortages. The role also involves maintaining guest and property security, handling lost and found items, keeping work and linen areas orderly, responding courteously to guest complaints, and performing other tasks assigned by the Executive Housekeeper.

The position requires honesty and dependability. A high school diploma or equivalent is preferred. Physical demands include standing, walking, using stairs, lifting and carrying 30–40 pounds, reaching overhead, pushing, pulling, and bending, as well as speaking, hearing, reading, and writing.

Requirements

• Must be unquestionably honest and dependable.
• Weekend and holiday availability is required.
• Must be able to stand, walk, use stairs, lift and carry 30–40 pounds, reach overhead, push, pull, and bend.
• Must be able to speak, hear, read, and write.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Clean and prepare guest rooms for occupancy using company-specified cleaning procedures.
• Maintain and stock carts with the specified quantities of supplies needed to clean assigned rooms.
• Complete the Room Attendant Daily Report, accurately identify the status of each assigned room, and report maintenance problems or product shortages.
• Maintain security for guests and property by keeping room doors locked, reporting suspicious activity, properly labeling and turning in lost and found items, and observing safety and security regulations.
• Perform other tasks as assigned by the Executive Housekeeper, such as delivering or returning on-loan equipment, vacuuming corridors, cleaning public or employee restrooms, washing windows, working in the laundry, checking rooms, or training other employees.
• Maintain a clean, neat, and orderly work area.
• Promptly and courteously handle guest complaints when needed.
• Keep the linen room locked and the linen cart neat and organized according to standards.
• Report lost and found articles to a supervisor.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, dental, vision, and voluntary benefits, plus FSA and HSA account options for full-time associates
• Associate Travel Program Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed