Room Attendant

Omni Hotels & Resorts•Richmond, VA

20d•$16 - $16

About The Position

The Guest Room Attendant maintains a high standard of cleanliness in guest rooms. The role refreshes rooms for guests continuing their stay and thoroughly cleans checked-out rooms in preparation for incoming guests. The position requires a professional, service-oriented approach and the ability to work in a fast-paced hotel environment.

Requirements

Strong attention to detail.
Excellent customer service and verbal communication skills.
Maintain a professional business appearance, attitude, and performance.
Prior housekeeping experience or other relevant environmental services experience is required.
Ability to stand or walk for extended periods or an entire work shift; frequent bending, overhead reaching, and squatting are required.
Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
Ability to report to work on time and when scheduled.
Meet standards of appearance and maintain a high level of personal hygiene.
Ability to communicate verbally and in writing in English with guests, management, and coworkers.
Computer literacy, including familiarity with payroll systems.

Responsibilities

Thoroughly clean guest rooms, including making beds, cleaning bathrooms, vacuuming, and dusting.
Uphold Omni Safe and Clean processes.
Restock and replace used items within guest rooms.
Communicate the clean status of each room upon completion.
Remove room service trays and tables from guest rooms.
Stock the supply cart and keep it neat and well organized.
Check equipment before and after use to ensure it is in good working order.
Maintain a professional, neat, and organized appearance according to Omni standards.
Respond swiftly and effectively to emergencies or safety situations, helping maintain a safe environment and reduce the risk of injury or accident.
Attend required department trainings and meetings.
Perform other duties required by management.