Room Attendant

Mohican Nation • Bowler, WI

3d • Onsite

About The Position

The Room Attendant cleans and prepares hotel rooms and nearby guest areas in accordance with established procedures and maintains a high standard of cleanliness and safety. The role includes replenishing guest supplies, handling linens, reporting maintenance or safety concerns, and responding to guest requests. The attendant may also assist with laundry and deep cleaning, and should be familiar with resort amenities and services to provide information to guests.

The position requires following departmental rules, policies, and safety procedures; attending required training and meetings; participating in random employee drug testing; and maintaining an approved uniform and professional appearance. Duties may be adjusted to meet departmental needs. Employees whose annual income reaches $50,000 or more must obtain and maintain a valid gaming license under the Gaming Ordinance.

Requirements

• At least 18 years of age.
• High school diploma or GED preferred; required for applicants who are 19 years of age or younger.
• Courteous, friendly demeanor and strong guest-service skills.
• Ability to clean 8–12 rooms during an eight-hour shift.
• Good communication skills and ability to interact with diverse guests and staff.
• Ability to follow directions and understand material safety data sheets.
• Flexibility to work all shifts, including weekends and holidays.
• Must pass pre-employment drug screening, health screening, and background check.
• Must adhere to workplace policies, procedures, and legal requirements.

Nice To Haves

• Previous hotel housekeeping experience is preferred but not required; on-the-job training will be provided.

Responsibilities

• Clean and prepare hotel rooms, including making beds, dusting, vacuuming, cleaning bathrooms, and arranging furniture.
• Attend required training sessions and meetings.
• Follow North Star Mohican Casino Resort and Hotel Department rules, regulations, policies, and applicable workplace requirements.
• Participate in the employee random drug testing program.
• Wear the approved departmental uniform and maintain a professional appearance.
• Collect soiled linens and towels and ensure their proper disposal.
• Complete Maintenance Repair Request Forms for issues such as burned-out light bulbs or slow drains, and notify supervisors of damage or unsafe conditions.
• Replenish room supplies, including amenities and stationery.
• Restock and clean housekeeping carts and linen supply closets.
• Report items left behind by guests to Lost and Found.
• Clean and vacuum areas outside guest rooms and follow proper procedures before entering rooms.
• Deliver special guest-requested items, such as ironing boards and baby cribs, and log deliveries.
• Maintain cleanliness and safety in all areas of responsibility.
• Cross-train to assist in the laundry room and perform deep cleaning as needed.
• Become familiar with resort amenities and services to provide information to guests.
• Contribute positively to a teamwork structure.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED