Room Attendant

E11EVEN Club Hotel & Residences•Miami, FL

21h•Onsite

About The Position

The Room Attendant maintains clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests. This position is at E11EVEN Club Hotel & Residences in Miami, Florida, part of Highgate Hotels.

Requirements

High school diploma or equivalent; experience in a hotel or related field is preferred.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Thoroughly clean guestrooms according to standards.
Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for the housekeeping cart.
Remove trash and dirty linen from guestrooms and hallways.
Keep hallways, public areas, and closets clean, neat, and vacuumed.
Restock the housekeeping cleaning cart for the next day's use.
Replenish chemical bottles.
Report missing room items, such as irons, ironing boards, and hair dryers, to the Housekeeping Supervisor or Manager.
Report maintenance repairs immediately to the Housekeeping Supervisor or Manager.
Handle lost-and-found items according to standards.
Ensure overall guest satisfaction.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law