Room Attendant

Marriott•West Hollywood, CA

15d•$32 - $33

About The Position

The Room Attendant responds promptly to requests from guests and other departments and prepares a housekeeping cart with supplies for the assigned area. The role enters guest rooms in accordance with access procedures and after ensuring rooms are vacant, replenishes amenities and supplies, changes linens and terry, makes beds, cleans bathrooms, and removes trash, soiled linen, and room-service items. The attendant checks that room appliances are present and working, straightens furnishings and desk items, dusts and polishes surfaces, removes marks, and vacuums carpets and performs floor care in guest rooms and hallways. The position requires following company, safety, and security policies; reporting maintenance problems, hazards, accidents, and injuries; completing safety training and certifications; and storing flammable materials properly. The attendant maintains a clean, professional appearance, protects confidential information, welcomes and assists guests according to company standards, communicates professionally, supports team goals, and meets quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to speak with others using clear and professional language.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a housekeeping cart with supplies and transport it to the assigned area.
Follow room-access procedures and ensure a room is vacant before entering.
Replace guest-room amenities and supplies.
Replace dirty linens and terry with clean items, make beds, and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that appliances are present in guest rooms and in working order.
Straighten desk items, furniture, and appliances.
Dust and polish surfaces and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.