Room Attendant
About The Position
The Room Attendant cleans and stocks guest rooms to meet the company’s cleanliness standards. The role also maintains assigned public areas, replenishes guest-room supplies, inspects rooms, reports maintenance or safety concerns, and responds to guest requests. Associates are expected to maintain a neat, professional appearance, follow hotel standards and safety requirements, communicate effectively, and provide hospitable service. Management specifies a minimum of 18 rooms to clean thoroughly. Work schedules may vary with the property’s business needs and may include weekends, holidays, overtime, or meetings outside the work shift.
Requirements
- Ability to communicate effectively with employees and guests.
- Ability to follow instructions and directions and meet deadlines, including thoroughly cleaning a minimum of 18 rooms as specified by management.
- Basic English comprehension sufficient to understand labels, instructions, and basic guest requests.
- Maintain a neat, clean, and professional appearance; wear the required uniform and name badge; and meet hotel grooming and personal-hygiene standards.
- Ability to safely use cleaning equipment and chemicals and work in confined spaces.
- Ability to perform the physical tasks described, including frequent standing, walking, bending, stooping, kneeling, reaching, twisting, stretching, scrubbing, and scouring.
- Ability to regularly push, pull, and maneuver loaded housekeeping carts and equipment, and frequently lift, carry, and move supplies weighing up to 50 pounds; occasional heavier lifting may be done with assistance or appropriate equipment.
- Availability to work varying schedules, including weekends, holidays, and overtime, based on business needs.
Nice To Haves
- Some previous housekeeping experience preferred.
- High school diploma or equivalent preferred.
Responsibilities
- Clean guest-room bathrooms and surfaces, including bathtubs, toilets, sinks, walls, mirrors, tiles, counters, windows, and floors.
- Strip and make beds and change bed linens.
- Dust furniture, pictures, window ledges, and shelves; check under beds for trash or debris.
- Maintain assigned public areas, including the lobby, public restrooms, offices, elevators, and stairways.
- Vacuum rooms, empty trash, and replenish guest-room amenities, linens, and supplies.
- Sign for and retrieve keys, and push housekeeping carts weighing up to 150 pounds.
- Visually inspect rooms for cleanliness and appearance and indicate when room cleaning is complete.
- Report repairs or maintenance problems to a supervisor.
- Greet guests and ask whether they are enjoying their stay.
- Respond promptly to guest requests for items, assistance, directions, safety instructions, or information.
- Report suspicious persons or activities and hazardous or unsafe conditions to a supervisor or manager.
- Turn in items found in the work area to the property Lost and Found Department.
- Perform other assigned duties, such as cleaning rooms, assisting Room Attendants, or cross-training.
- Attend group or department meetings when necessary.
- Follow company and property standards, rules, regulations, and safety requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
