Room Attendant

Choice Hotels International•Chicago, IL

19d

About The Position

The Room Attendant ensures 100% guest satisfaction by providing guests with clean, comfortable, and safe rooms. This hourly, full-time position pays $25.00 per hour. The attendant cleans assigned guest rooms or suites according to brand standards and cleaning protocols, provides genuine hospitality, and helps maintain clean, organized guest and service areas. They respond to guest requests and complaints, report maintenance needs, and secure rooms when leaving. The role requires a flexible schedule, including weekends and holidays, in a hotel business that operates seven days a week, 24 hours a day. Associates may be moved between shifts or assigned different duties as business needs dictate.

Requirements

At least one year of hospitality experience in housekeeping.
Follow instructions and communicate effectively.
Work well independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Ability to clean multiple room types and meet the daily cleaning quota.
Willingness to work a flexible schedule, including weekends and holidays.
Adherence to hotel policies and procedures.
Ability to perform repetitive hand and arm movements.
Ability to lift up to 50 pounds and push or pull up to 100 pounds.
Ability to squat, bend, kneel, and twist.
Ability to stand for long periods.
Satisfactory pre-employment drug test, background check, and E-Verify eligibility are required.

Responsibilities

Clean assigned guest rooms or suites, including making beds, vacuuming, dusting, arranging furniture when required, and cleaning bathrooms.
Follow cleaning protocols and brand standards.
Empty trash containers and replace liners.
Restock guest room supplies and amenities, including soap, towels, and paper items.
Remove and appropriately dispose of guest room trays, glassware, and silverware.
Clean and vacuum exterior entrances and hallways.
Keep linen closets and supply areas clean and organized.
Attend promptly to guest laundry and dry-cleaning orders.
Promptly notify a supervisor of special guestroom issues and maintenance needs.
Handle guest complaints and requests promptly, referring them to a supervisor when unable to resolve them.
Secure rooms or suites upon leaving.
Provide the Radisson experience through genuine hospitality, teamwork, and service that meets or exceeds guest expectations.
Listen, apologize with empathy, find solutions, and follow through when resolving guest problems.
Notice when guests are dissatisfied and use best judgment in applying the 100% Guest Satisfaction approach.
Perform other duties as required by management to provide guest satisfaction and genuine hospitality.