Room Attendant

Azul Hospitality • Koloa, HI

13d • $24 - $26 • Onsite

About The Position

The Room Attendant ensures guest rooms meet the hotel’s highest standards of cleanliness and condition, helping provide guest satisfaction through fresh linens, towels, and supplies. The role includes cleaning and restocking guest rooms, maintaining assigned work areas and linen closets, reporting maintenance concerns, following hotel safety and security procedures, and assisting with guest inquiries as needed. Staff must maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards, attend regularly and participate in scheduled training sessions and meetings. Schedules may vary according to the hotel’s business needs. The position may also include other duties assigned by a manager or supervisor.

Requirements

• High school diploma or equivalent education.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal and written communication skills and excellent customer-relations skills.
• Detail orientation and strong organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to deal effectively with internal and external customers, including exercising patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
• Self-driven ability to work independently.
• Strong issue-resolution and analytical skills with attention to detail.
• Ability to perform the essential job functions with or without reasonable accommodation.
• Ability to stand and maintain well-paced mobility for up to four hours at a time, maneuver between simultaneous tasks and in limited spaces, and reach other hotel departments promptly.
• Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
• Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, and hear; ability to bend, stoop, squat, and stretch for cleaning tasks.
• Finger dexterity and ability to use computers, printers, a 10-key adding machine, multi-line touch-tone phone, filing cabinets, fax machines, photocopiers, a dolly, and other office equipment as needed.
• Ability to pick, pinch, type, and perform substantial wrist and hand movements.
• Ability to communicate with staff, guests, and supervisors; visual ability including near and color vision and depth perception, and ability to observe product quality and detect signs of emergencies.

Nice To Haves

• Experience in the hospitality industry.

Responsibilities

• Clean assigned guest rooms within the required time limit and update daily assignment sheets throughout the day.
• Return the assignment sheet and keys to the Housekeeping Supervisor at the end of the shift.
• Change bed linens, make beds, and replenish room amenities, drinking glasses, clean linen, bathroom supplies, and terry.
• Lift and move furniture; vacuum and clean rugs, carpets, and upholstered furniture using appropriate equipment or chemicals.
• Dust and clean furniture and fixtures, polish woodwork and metalwork, clean windows, doors, panels, and sills, and empty wastebaskets.
• Sort, count, fold, and distribute linen to linen closets; organize and stock cleaning carts and assigned linen closets.
• Transport trash and waste to the disposal area.
• Conduct guest-room deep-cleaning projects under the hotel’s Deep Cleaning program.
• Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
• Perform general cleaning using standard hotel cleaning products and follow health standards.
• Turn in Lost & Found items according to standard procedures.
• Follow hotel emergency procedures and loss-prevention guidelines.
• Report maintenance issues and necessary room repairs; ensure unacceptable rooms are not returned to inventory until issues are addressed.
• Leave the work area clean when finished.
• Assist with guest inquiries as needed.
• Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable duties requested by direct or indirect supervisors.
• Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards.
• Attend regularly and participate in scheduled training sessions and meetings; work varying schedules as required by hotel business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED