Room Attendant

AccorHotel•Miami Beach, FL

About The Position

Under the general guidance of the Floor Supervisor, the Room Attendant helps maintain high standards of cleanliness and upkeep in guest rooms and related areas. The role provides high-quality, personalized service to guests and contributes to an engaging guest experience. Room Attendants clean and service rooms, replenish supplies and amenities, maintain equipment, follow hotel safety and housekeeping procedures, and respond professionally to guest requests and concerns. The position may also involve lateral service and related tasks as needed to support exceptional guest service and smooth hotel operations.

Requirements

High school diploma or equivalent.
One to two years of experience in a guest-facing role.
Warm, friendly, approachable demeanor and positive attitude.
Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
Strong interpersonal skills and ability to maintain positive, productive working relationships across departments.
Ability to work independently while contributing to a team-oriented atmosphere.
Ability to stand or walk for at least eight hours per shift.
Ability to twist, push or pull, reach, bend, climb, and carry objects as needed.
Observant and responsive, with the ability to handle multiple tasks and high-pressure situations professionally.
Excellent communication skills, including the ability to read, write, speak, and understand English.
Flexibility to work indoors and outdoors in varying weather conditions, depending on business needs.
Must maintain a neat, clean, and well-groomed appearance and follow department uniform guidelines.

Nice To Haves

Experience in an upscale or lifestyle brand hotel.

Responsibilities

Clean and service guest rooms, bathrooms, and related areas according to hotel cleanliness and presentation standards.
Make beds daily with fresh, wrinkle-free linen; dust furniture; clean and sanitize bathrooms; replenish guest supplies and stationery; and vacuum floors.
Record serviced rooms accurately on daily worksheets and report rooms that cannot be serviced.
Replenish and present VIP amenities and gifts daily.
Dispose of trash and soiled linen safely and according to hotel protocols.
Maintain housekeeping equipment in working order and promptly report faults or maintenance needs.
Build respectful, courteous rapport with guests and promptly address inquiries and special requests.
Handle guest complaints professionally, ensure resolution and follow-up, and escalate when necessary.
Follow hotel key-control procedures and remain accountable for assigned keys.
Turn in lost and found items immediately and follow hotel lost-property procedures.
Support inventory checks and participate in special cleaning projects as required.
Handle guest property with care and in accordance with hotel standards.
Report damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor.
Notify the Floor Supervisor about rooms marked Do Not Disturb, double-locked, or otherwise inaccessible.
Report shortages of linen, guest supplies, or equipment to the appropriate supervisor.
Follow health, safety, and sanitation standards and immediately report hazards or concerns.
Collaborate with team members, assist with related tasks, and cover duties as needed to support smooth operations.
Communicate clearly and effectively, verbally and in writing, with venue teams and team members.
Listen to requests, respond with appropriate actions, and provide accurate information.
Remain calm and alert, especially during emergencies.
Use experience and sound judgment to make decisions and adapt procedures to unusual situations.