ROOM ATTENDANT

Wine Road Vintners•Temecula, CA

13d•$0 - $21•Onsite

About The Position

Ponte Vineyard Inn is a Four Diamond, 90-room boutique hotel next to Ponte Winery, surrounded by 300 acres of vineyards and rolling hills. The hotel serves guests seeking a relaxing country stay and is known for hospitality, wine, and food in a scenic environment. The Room Attendant maintains guestroom cleanliness to exceed guest expectations. The role includes cleaning and organizing rooms within allotted timeframes, keeping work and storage areas clean, ensuring room items are in working order, replenishing linens and sundries, and reporting missing items, maintenance concerns, and lost property. The attendant follows key-control and room-security procedures, maintains high productivity and room-inspection scores, and may assist with other housekeeping duties as business needs require. The position requires attention to detail, the ability to lift heavy items and stand for long periods, and communication, teamwork, and time-management skills. Associates are expected to follow company values, service and environmental standards, promote safety, and treat guests and coworkers respectfully.

Requirements

Attention to detail.
Ability to lift heavy items.
Ability to stand for long periods.
Good communication skills.
Teamwork skills.
Time-management skills.

Responsibilities

Clean and organize all assigned guest rooms each day within the allotted timeframe.
Disinfect and sterilize equipment and supplies; sweep, scrub, mop, and polish floors and surfaces; and clean rugs, carpets, furniture, and draperies.
Dust furniture and equipment.
Maintain clean front-of-house and back-of-house working environments.
Ensure all in-room items are in working order.
Replenish linens and sundries according to established standards.
Report missing room items to the Housekeeping Inspector or Manager on Duty.
Report maintenance issues or concerns to the Housekeeping Inspector or Manager on Duty.
Maintain assigned keys according to departmental procedures and ensure guest rooms are locked upon departure.
Immediately report items left by guests according to the lost-and-found policy.
Maintain cleanliness and inventory in storage areas and report deficiencies to the departmental manager.
Maintain consistently high productivity while cleaning rooms.
Maintain or exceed a 95% score on rated room inspections.
Assist with other housekeeping tasks as business demands require, such as Public Area Attendant, House Person, or Laundry Attendant duties.
Perform additional duties as requested by a supervisor or manager.
Follow Ponte values, service standards, and company environmental standards; support guest and associate safety; treat others respectfully; and demonstrate honesty and truthfulness.