Room Attendant

Peregrine Hospitality•Waltham, MA

132d•Onsite

About The Position

The Room Attendant is responsible for ensuring guest rooms are cleaned and fully stocked with supplies, beds are properly made with clean linen and pillows, and surfaces such as walls, windows, and doors are dusted and cleaned. This role involves reporting maintenance needs, completing special deep cleaning projects, and maintaining the cleanliness, sanitation, and organization of assigned work areas, including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers. The Room Attendant must use correct cleaning chemicals according to OSHA regulations and hotel requirements, remove and replace dirty linen with clean items, and restock guestroom items as per SOP and room type. Additionally, they are responsible for removing trash and debris, completing recurring cleaning projects, and ensuring the linen cart is stocked and returned/restocked at the end of the shift. The position also requires turning over lost and found items to the Supervisor, adhering to 4 Keys service standards, standard operating procedures, and safety standards, following safety and security procedures, working cohesively with co-workers and other departments, adhering to policies and procedures, and maintaining attendance and reliability standards. Additional duties may be assigned by management.

Requirements

Must be able to prioritize and work efficiently with limited supervision.
Must be detail-oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Exert physical effort in transporting up to 50 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
Ability to stand and walk for extended periods of time.
Ability to bend and twist, push and pull, stoop, and kneel.
Proof of identity and eligibility to work in the United States.

Nice To Haves

Understand the mission, vision, and goals of the hotel.

Responsibilities

Ensure bathroom is cleaned and fully stocked with guest supplies.
Ensure bed is properly made with the appropriate clean linen and pillow.
Dust and clean walls, windows, inside of sliding door.
Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.
Complete special projects of a deep cleaning nature.
Ensure linen cart is stocked with needed supplies and tools.
Vacuum, mop and clean floors.
Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Remove all dirty terry and linen and replace with clean par to designated layout.
Replace all guestroom items required by SOP and room type.
Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
Complete reoccurring projects to ensure rooms are housekeeping department cleanliness.
Refurnishes room with supplies, towels etc. as required.
Return and restock cart at end of shift.
Turn over any lost and found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.