Room Attendant

Pyramid Global Hospitality•Waltham, MA

About The Position

The Room Attendant is part of the Housekeeping team and helps provide guests with clean, comfortable rooms and a memorable stay. The role focuses on detailed cleaning, sanitation, linen care, guest service, and maintaining orderly, well-stocked work equipment. Room Attendants work with teammates to meet hotel cleanliness standards, follow safety practices, and report hazards or maintenance concerns. The position may provide opportunities to grow into housekeeping supervisory or management roles.

Requirements

Ability to work on feet for an extended period.
Ability to communicate effectively.
Ability to read room numbers, dates, and basic instructions.
Ability to move, traverse, and position oneself to reach floor corners and high places.
Ability to observe conditions and detect odors.
Ability to position and navigate carts weighing up to 100 pounds in tight spaces.
Ability to operate spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters.
Ability to lift, carry, and position loads of at least 25 pounds.

Nice To Haves

Housekeeping experience is desirable.
Neat appearance and a pleasant personality.
Time management skills.

Responsibilities

Engage with guests to ensure their stay is going well.
Work as part of a team to maintain resort or hotel cleanliness.
Keep the work cart orderly and properly stocked.
Use equipment, supplies, and guest amenities properly.
Thoroughly clean and sanitize assigned guest areas.
Change and inspect linens and towels daily, following Green Program standards.
Follow safety standards, remain alert to hazards, and report issues when found.
Respect guests’ property and take responsible care of equipment.
Report to work on time according to the posted schedule, maintain accurate time records, and follow proper room-issuance standards.
Remain alert, courteous, and helpful to guests and co-workers.
Perform other related duties as requested by the Floor Supervisor.