Room Attendant

JOHNSON HOSPITALITY GROUP•San Jose, CA

62d•$21 - $21

About The Position

Responsible for cleaning and preparing guest rooms while maintaining hotel standards and consistency. The role includes cleaning assigned rooms, replenishing supplies, maintaining housekeeping equipment and carts, following hotel safety, emergency, quality-assurance, and key-control procedures, and responding courteously to guest requests and questions. The attendant reports unusual room situations, submits maintenance work orders, and brings lost-and-found items to a supervisor or manager for logging and storage. Duties may change with or without notice. The work may involve frequent bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and prolonged standing or walking. The employee must be able to lift, push, and pull at least 50 pounds and will be trained to perform these duties safely.

Requirements

Ability to lift, push, and pull a minimum of 50 pounds.
Ability to frequently bend, lift, carry, twist, push, pull, reach, and kneel, and to stand and/or walk for prolonged periods.
Follow hotel safety guidelines and perform duties within required safety guidelines and expectations.

Responsibilities

Clean assigned guestrooms to hotel standards, including making beds, cleaning bathrooms, vacuuming carpets, and dusting furniture.
Place and restock guestroom supplies, including paper products, soap, towels, and other designated items.
Clean immediate exterior entry areas and windows according to hotel standards.
Operate housekeeping equipment correctly and safely.
Maintain and restock the housekeeping cart each day.
Assist with monthly housekeeping inventory.
Know hotel emergency procedures and follow hotel safety guidelines and requirements.
Follow departmental quality-assurance standards.
Properly administer control of issued keys and keys left by guests in suites.
Bring lost-and-found items to a supervisor’s or manager’s office for logging and storage.
Use the L.E.A.R.N. Model (Listen, Empathize, Apologize, React, Notify) for guest-recovery incidents.
Maintain a friendly and welcoming demeanor when interacting with guests.
Immediately report unusual guestroom situations to a supervisor or manager, including unreported pets, parties, unusually dirty rooms, and discrepancies between apparent and actual room occupancy.
Complete maintenance work orders and deliver them promptly to a supervisor, manager, or designated area.
Accommodate guest special requests courteously.
Answer guest questions about the hotel and local facilities and services.
Carry out reasonable management requests that the employee is capable of performing.