Room Attendant

Peregrine Hospitality•Cathedral City, CA

About The Position

As a Room Attendant/Housekeeper, you are responsible for cleaning guest rooms and other public areas to uphold the hotel’s service standards. This team-oriented role requires completing assigned functions while maintaining excellent customer service and positive coworker interactions. The Room Attendant follows supervisor instructions and safety procedures to help provide an enjoyable guest experience. The role includes cleaning and preparing guest rooms, maintaining assigned work areas, responding to guest requests, using appropriate cleaning chemicals and equipment, and following hotel procedures and service standards. It also involves physical activity, including standing and walking for extended periods, bending, twisting, kneeling, and lifting or carrying up to 50 pounds. Flexible and long hours are sometimes required.

Requirements

Must be able to prioritize and work efficiently with limited supervision.
Must be detail-oriented and able to multitask efficiently.
Must be able to speak, understand, and communicate in the primary language(s) used in the workplace.
Must possess excellent communication, follow-up, and organizational skills.
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Must be a clear thinker, remain calm, and resolve problems using good judgment.
Must follow directions thoroughly, understand guests’ service needs, and work cohesively with coworkers.
Must be able to communicate satisfactorily with guests, management, and coworkers.
Must be able to push, pull, bend, squat, stoop, kneel, and lift or carry up to 50 pounds.
Must be able to stand and walk for extended periods and endure various physical movements throughout work areas.
Must be able to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and telephone conversations.
Must use required personal protective equipment as needed for assigned duties and when using required tools and equipment.

Responsibilities

Clean and fully stock bathrooms with guest supplies.
Make beds with appropriate clean linen and pillows.
Dust and clean walls, windows, and the inside of sliding doors.
Report maintenance issues and items that need to be removed from rooms, such as refrigerators, rollaways, and cribs.
Complete deep-cleaning special projects and recurring projects to maintain room cleanliness.
Stock the linen cart with needed supplies and tools, and return and restock the cart at the end of the shift.
Vacuum, mop, and clean floors.
Anticipate guests’ needs, respond promptly, and acknowledge guest service requests.
Monitor and maintain cleanliness, sanitation, and organization in assigned areas, including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers.
Use the correct cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Remove dirty terry and linen and replace them with clean items according to the designated layout.
Replace guestroom items required by standard operating procedures and room type.
Remove trash, dust, debris, and foreign particles from furniture, drapes, minibars, doors, walls, and fixtures.
Refurnish rooms with required supplies and towels.
Turn over lost-and-found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operating procedures, and safety and security procedures.
Work cohesively with coworkers and other departments as part of a team.
Follow applicable policies and procedures while striving to improve operating standards.
Meet attendance and reliability standards.
Perform additional duties as assigned by management.