Room Attendant

Williams Investment Co.•Valdosta, GA

5d•Onsite

About The Position

The Room Attendant maintains clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests. The role includes cleaning guestrooms to established standards, preparing and restocking housekeeping carts, keeping hallways and other assigned areas clean, reporting missing items and maintenance needs, and following procedures for lost and found. Room Attendants are expected to support overall guest satisfaction and comply with hotel safety and operating standards.

Requirements

High school diploma or equivalent; hotel or related-field experience is preferred.
Effectively communicate in English, verbally and in writing.
Communicate attentively, courteously, and in a service-oriented manner with employees and guests.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Handle problems by anticipating, preventing, identifying, and solving them as needed.
Understand and apply information from various sources to meet objectives.
Maintain confidentiality, show initiative, and anticipate guest or operational needs.
Maintain a professional appearance and grooming, including wearing the proper uniform and name tag.
Ability to perform repetitive tasks accurately and to work in varying temperatures; may be exposed to mechanical, electrical, chemical, and fume hazards.
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods.
Ability to lift, carry, pull, and push up to 30 pounds, and up to 50 pounds throughout a shift.

Nice To Haves

Experience in a hotel or a related field.

Responsibilities

Thoroughly clean guestrooms according to standards.
Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping carts.
Remove trash and dirty linen from guestrooms and hallways.
Keep hallways, public areas, and closets clean, neat, and vacuumed where applicable.
Restock the housekeeping cart for the next day's use and replenish chemical bottles.
Clean rooms with the door closed according to standards unless a guest requests otherwise.
Report missing room items to the Housekeeping Supervisor or Manager.
Report maintenance repairs promptly to the Housekeeping Supervisor or Manager.
Handle lost-and-found items according to standards.
Ensure overall guest satisfaction and provide attentive, courteous, and helpful service.
Attend required hotel meetings and trainings, maintain regular attendance, and follow company standards and safety regulations.
Perform other duties as requested by management.