Room Attendant

AHC Hospitality•Grand Rapids, MI

10d

About The Position

The Room Attendant helps maintain guest-room quality and guest satisfaction at an AHC Hospitality property. The role requires meeting a 96% cleanliness and quality standard while working efficiently, meeting the service standards of a 4-diamond property, and supporting budgetary goals and interdepartmental relations. This is a part-time position requiring weekend availability. Room Attendants clean guest rooms according to a 44-step training outline, work independently within an assigned section, and complete daily assignments that may include up to 19 rooms per shift. The position also involves promptly delivering guest requests, reporting maintenance issues, and coordinating with floor supervisors and housemen. The role is physically active and involves standing, walking, and running, with up to eight hours on one’s feet. It requires handling cleaning chemicals and performing room-cleaning tasks, including occasional lifting or moving of items weighing up to 50 pounds.

Requirements

Must be reliable and willing to work weekends and holidays.
Must be able to complete 12–16 vacant dirty rooms during an eight-hour shift, including 12–16 showers, 12–16 tubs, 12–16 toilets, and 12–24 beds.
Ability to use different types of chemicals.
Ability to work independently and follow supervisors’ directions.
Ability to meet established procedures and a 96% cleanliness standard.
Physical ability to stand, walk, and run regularly and be on one’s feet for up to eight hours per day.
Ability to handle or feel objects and frequently reach with hands and arms.
Ability to talk or hear, taste, or smell regularly.
Ability to sit, stoop, kneel, crouch, or crawl occasionally.
Ability to occasionally lift and/or move up to 50 pounds.
Close, distance, and peripheral vision.

Nice To Haves

High school diploma or equivalent preferred.
Related experience preferred.

Responsibilities

Clean all areas of guest rooms according to the 44-step training outline.
Clean checkout rooms at a pace of 36 minutes per room.
Clean stayover rooms at a pace of 25 minutes per room.
Deliver guest requests within 15 minutes.
Work independently in an assigned section to complete the daily assignment, which may include up to 19 rooms per shift.
Report room maintenance issues to AYS and the floor supervisor.
Communicate needs and progress effectively with floor supervisors and housemen.
Keep the cleaning cart clear of unapproved items to avoid damage.
Perform other tasks assigned by the floor supervisor.