Room Attendant

Pacific Hospitality Group•Hotel Zessa, FL

16d

About The Position

The Room Attendant cleans guest rooms, corridors, and assigned service areas according to property standards and procedures. Duties include changing linens and making beds; cleaning bathrooms; sweeping, dusting, and emptying trash; maintaining balconies and terraces; and cleaning assigned furnishings. The attendant restocks guestroom amenities and literature, keeps the linen closet orderly, and responds to guest requests related to room cleanliness, amenities, and linens. The role also involves reporting repair and maintenance needs, unsafe conditions, accidents, unusual events, missing items, and alleged theft; handling guest complaints within the scope of authority and referring other matters to management; and retrieving, stocking, and storing the housekeeping cart according to required procedures. Found items must be returned to housekeeping and appropriately logged. Team members may work varying schedules, including holidays, weekends, and alternate shifts, based on hotel business needs.

Requirements

Ability to use discretion when handling confidential or sensitive information.
Positive attitude and professional demeanor.
General communication and interpersonal skills, with a commitment to a high level of guest satisfaction.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Complete training on proper disposal and handling of sharps, such as needles, and follow the required procedures.
Complete required training as scheduled.
Availability to work varying schedules, including holidays, weekends, and alternate shifts, according to hotel business needs.

Nice To Haves

Prior housekeeping experience in a hotel environment.

Responsibilities

Clean guest rooms according to property standards and procedures, including changing linens, making beds, cleaning bathrooms, sweeping, dusting, emptying trash, and maintaining balconies and terraces.
Clean and dust guestroom furnishings as assigned.
Restock guestroom amenities and literature as needed.
Keep the linen closet clean, neat, and orderly, and assist with restocking as assigned.
Respond to guest requests concerning room cleanliness, amenities, and linens to support guest satisfaction.
Immediately report needed repairs or maintenance in guest rooms, public areas, and back-of-house areas.
Resolve guest complaints within the scope of authority or refer them to management.
Notify a supervisor and/or Security about unusual events, circumstances, missing items, or alleged theft.
Notify management about problems resulting from guest complaints, intoxication, or disruptive behavior.
Retrieve, stock, restock, and store the housekeeping cart according to housekeeping, safety, and security procedures and regulations.
Return items found in guest rooms, hallways, or back-of-house areas to housekeeping and log the required information.
Clean assigned corridors and service areas.
Notify management of unsafe conditions, needed maintenance to rooms or equipment, and accidents.
Complete required training, including training on proper disposal and handling of sharps.