Room Attendant - Housekeeper

Hersha Hospitality Management LP•Palm Desert, CA

About The Position

The Room Attendant cleans and maintains guest rooms to ensure they meet established standards. The role includes housekeeping tasks and, when short staffed or during peak periods, house person and lobby attendant duties. The schedule varies and may include holidays and weekends. The position requires extended periods of standing and involves walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds, and using cleaning chemicals.

Requirements

Previous housekeeping experience or equivalent training is required.
Ability to understand and communicate in English.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet guests with a warm and friendly greeting.
Clean guest rooms according to standards and within the allotted time frame, including sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures, and dust furniture, walls, or equipment.
Notify managers when guest rooms need repairs.
Process guest items left in rooms according to the lost and found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.