Room Attendant

Fairfield Inn/Towneplace Suites (Springwood Hospitality)•Manheim Township, PA

16d•$17 - $17

About The Position

The Room Attendant is responsible for keeping guest rooms clean and properly supplied to exceed guest expectations. The role provides high-quality guest service while cleaning rooms, replenishing supplies, completing room projects, maintaining housekeeping equipment, reporting maintenance issues and discrepancies, and helping keep other hotel areas clean and orderly. The attendant must follow established cleaning, safety, sanitation, appearance, and workplace procedures and respond promptly to guest requests.

Requirements

Ability to communicate with guests in English.
Ability to lift and carry 30 pounds and push and pull 60 pounds.
Thorough knowledge of emergency procedures.
Must follow cleaning procedures taught by the Housekeeping Manager and continue practicing trained skills.
Must practice safety and sanitation standards and be alert to hazardous conditions.
Must be familiar with the Associate Handbook and adhere to company rules, procedures, and policies.

Responsibilities

Provide the highest quality of service to guests at all times.
Clean vacant dirty rooms and return them to vacant-ready status, and clean occupied rooms while maintaining occupied-clean status. Cleaning includes lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and coverings, floors and carpets, bathrooms, and vanity areas.
Replenish room supplies such as drinking glasses and writing supplies.
Assist with the general clean program by changing blankets, duvets or bedspreads, and mattress pads as required, and completing other items on the general clean checklist.
Complete assigned daily room projects, such as thresholds and edging.
Spot-clean guest room carpets during room cleaning as part of the carpet care program.
Keep the housekeeping cart clean and orderly and restock it daily.
Report damaged or inoperable room items to Maintenance by submitting a work order.
Report discrepancies to the Housekeeping Manager.
Help maintain cleanliness and order in other hotel areas, including the associate lounge and locker room, public areas, stairwells, and back-of-house areas.
Respond immediately to guest requests and inquiries.
Wear the proper uniform in accordance with the Standards of Appearance.
Know emergency procedures and follow trained cleaning procedures.
Practice safety and sanitation standards, remain alert to hazards, and promptly report or correct hazardous conditions.
Follow company work rules, procedures, and policies, including those in the Associate Handbook.
Perform other assigned duties the associate is capable of performing.