Room Attendant

Island Hospitality Management•Springfield, VA

17d

About The Position

The Room Attendant is responsible for the overall cleanliness of the hotel, guest satisfaction, and meeting product quality standards. The role includes providing housekeeping services, maintaining rooms according to brand and IHM standards, and notifying supervisors of damages, deficits, or disturbances. Scheduled weekly hours vary based on guest occupancy, season, staffing, and other factors; Island Hospitality does not guarantee a specific number of hours per week. Island Hospitality offers formalized training and development, with resources and career-growth opportunities for employees interested in building a career in hospitality. The company also describes a Team Member Wellness Program and benefits and incentives for team members.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Be effective in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Be able to work well in stressful situations.
Be readily available and approachable for guests while providing excellent guest service.
Regularly stand, sit, or walk for extended periods.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Perform basic housekeeping duties, including changing sheets and towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging rooms after guests check out.
Ensure rooms are cared for according to brand and IHM standards.
Notify supervisors of damages, deficits, and/or disturbances.
Provide excellent guest service and be readily available and approachable for guests.
Anticipate, prevent, identify, and solve workplace problems as necessary.

Benefits

Medical, dental, and vision insurance
HSA and FSA plans
Dependent care FSA
Identity theft protection insurance
Commuter benefits, including transit and parking
Pet insurance
PTO and payroll incentives for annual wellness exams
Employee Assistance Program
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
Paid sick and vacation time
Family leave
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution
Incentive-based bonus program
Free hotel room nights and employee discounts within the hotel brand
Friends and family discounts within the hotel brand
Team member recognition and bonuses
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career growth through an in-house training program
Referral bonus program